FAQS

What types of pet accessories do you offer?

We offer a wide range of pet accessories, including collars, leashes, harnesses, grooming tools, toys, and more.Are your products safe for pets?
Yes, we take pet safety very seriously. Our products are made with high-quality materials that are safe for pets to use. We also test our products for safety before making them available for sale.

Do you offer products for different types of pets?
Yes, we offer products for dogs, cats, and other small pets. You can find our products by browsing our website or using the search bar to find products for your specific pet.

Can I return a product if I am not satisfied with it?
Yes, we offer a satisfaction guarantee on all of our products. If you are not satisfied with a product, you can return it within 30 days for a full refund or exchange. Please see our refund policy for more information.

How long does shipping take?
Shipping times vary depending on your location and the product you have ordered. We typically process orders within 1-2 business days and shipping times range from 3-7 business days.

Can I track my order?
Yes, we provide a tracking number for all orders. You can use the tracking number to track your order on our website or through the shipping carrier's website.

What forms of payment do you accept?
We accept all major credit cards and PayPal.

How can I contact customer service?
You can contact customer service by email. Our customer service team is available Monday through Friday.

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When do you process my order?

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

What is my tracking number?

Tracking will be available 3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

Where are you located?

We are located in the center of Europe. 

Is a cancellation or change possible?

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.

- We Can Change:

- Your delivery details

- Your name

    - Your email

    - Your phone number

- Cancellations

    - You must contact us within 24 hours.

    - We cannot cancel your order once it has already been shipped. 

    - You can view our full refund policy here.

When will I get my order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you can expect from shipping:

- UK 7-10 Business Days

- EU 7-10 Business Days

- US 7-10 Business Days

- South America 10-15 Business Days estimate

- Asia 10-15 Business Days estimate

- Africa 10-15 Business Days estimate

- Australia & New Zealand 10-15 Business Days estimate

What if I receive a defective product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. 

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Please be aware to send this details within 24 hours after delivery to shoppawsandpups@gmail.com , otherwise we can't accept the refund. 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. For further details of charges, please contact your local customs office.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us and we are not responsible for delays caused by the customs department in your country.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, American Express) and PayPal payments.